Knowing And Not Doing Is The Same As Not Knowing

Pillar #3: Implementation

_RDL9185 LR  From the desk of Kamahl Barhoush.


I have the privilege of spending many of my hours talking with other business coaches and mentors, great business minds and really disruptive thinkers (the 2015 business buzz word).

We chat about all manner of ideas and concepts, things that have worked in their business and, more importantly, things that haven’t worked as first planned.

It’s the things that don’t go to plan that we learn from, and anyone who has experienced success in business has simply worked their way through more crap than the other guy (and turned up one day more to do it again).

In all of these conversations though, there is a common theme:

Nothing that was not attempted lead to a successful outcome.

My old golf instructor used to say “I’ve never seen a putt that was hit too softly go in”.

The formula is simple:

Take an idea, develop an action plan, implement an action, measure the outcome, decide on the next action… repeat.

From our pillars of success for business, the first Pillar “Environment Of Excellence” is by far the most important for gaining momentum…  The ideas discussed in the above formula look very different coming from an ordinary business environment versus an environment which fosters excellence, growth, contribution and free, intelligent thinking.

The second Pillar “Successful Systems” creates the framework for action.  The rules of engagement so to speak.  So everyone on the team can see what is being done, and, if it works, replicate the same “Action –> Results” pathway.

That said, if the systems from the second pillar are not used exactly as designed to replicate the results, then we have lost the ability to replicate accurately…

And our business is back to being run by people…

And what happens to our results when those people leave?

When the person at the point of implementation varies the system by just 5%, and the next person adds their own 5% and the next and so on, by the time the process is complete it looks nothing like the original… and when things go wrong, the business owner or manager looks back, shakes their head and asks “What the hell happened?”, and it becomes almost impossible to pin-point.

The implementation of systems is a critical component of creating geometric growth in a business, and the following pillar outlines just how this can effectively occur.

Changes do need to be made to systems as well.  They way we do things must evolve or we eventually die, and so we create a system around how to foster this type of growth as well.

Unless it’s structured you have anarchy.  A mild form at first, but mayhem later.

To test this in your own business ask the following question:

“If everyone in our organisation made the same decision, what would happen?”

If everyone decided to act outside of the systems, what would happen?

If everyone treated that client the same way, what would happen?

If everyone interrupted the manager to discuss a trivial topic, what would happen?

To ensure your great systems are implemented, follow the pathway seen here in Pillar 3:

sales training melbourne

Notice part one of the pillar does not read “Manager whacks people with a stick until they comply”…

The most important part of implementation is that it is TEAM driven… we teach, mold and grow team members as individuals and leaders so that they can do the same for others.

This fosters organic (and geometric) implementation, creating a ‘tipping point’ for business growth.

There is a reason why the 3 pillars of business are in a specific order… each flows into the next and working on any section out of order will give very different results.

Think about syntax in a sentence:

“The dog bit John” as opposed to “John bit the dog” – same elements, but with a different order, they give a very different outcome.

So when the team is self developing (to a degree) we then turn to the systems created in Pillar 2 and lean on those systems to further train the people.


We have businesses now where new team members are literally placed in front of a computer for the first 3 days of their work and can navigate any system in the business and effectively execute it…

3 Days, and they can run ANY part of the business.

This is a new concept for most business owners, which is why we created the Complimentary 20-minute Strategy Session to show you how it could work in your business.

Finally, through all of this automation we have systems for growth, development and ensuring that the job is in fact getting done as well as we had planned.

‘Self Appraisal’ is a bit of a misnomer, it is actually appraisal with management, however the difference here is that each team member first identifies their individual strengths and “stretches”, how they want to grow and what they need to grow.  Then, this information goes to their upline manager who overlays their own perceptions and then the 2 of them come together to define a strategy to strengthen the “stretch” areas, identify a clear path for growth and create an action plan for implementation.

This “Self Appraisal Model” replaces the ‘Yearly review’.

Good businesses do this twice a year.

Great businesses do it every quarter.

Every quarter, every employee works on their personal plan for growth.

What would that one shift do for your business?

If you’d like to find out, drop me a line.


Here’s to your success…






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